The Community Action Agency of Columbiana County (CAA) will be taking applications for the Percentage of Income Payment Plan (PIPP plus) at the Lisbon office located at 7860 Lincole Place (rear). Appointments can be made by calling 330-424-4013. All appointments will be face-to-face appointments for energy assistance at this location. All applications during this time will be completed at the agency.

Clients will be scheduled appointment time. The client will be required to provide the required documents. If all required documents are not provided, the application cannot be completed. If all documents are not provided, the client will be scheduled a return.

Fridays will be same-day appointments only, from 8 a.m. to 1 p.m. All appointments will be at the agency. All Friday appointments are on a first-come first-serve basis until all appointments are filled for the day.

Making an appointment will not stop a pending disconnection.

Any information provided by customers will be retained and may be shared with the utility companies.

Applicants will need to provide proof of income for the past 30 days for all members of the household who are 18 years or older, which includes wages, Social Security income (even if received on behalf of a minor), pensions, cash assistance, odd jobs, self-employment, utility assistance checks, etc. In some cases, documentation for sources of income that we do not count (such as child support, OWF, TANF, and assistance from non-household members) will be needed. Households with odd jobs, self-employment, and/or seasonal work (ex: bus drivers, teachers, landscaping, construction, etc.) must provide 12 months of income documentation. Households that have odd jobs and/or delivery services, (Ex: DoorDash), and/or self-employment income must also provide their most recent IRS tax transcript or IRS form 1040 and all supporting schedules. Clients provide proof that taxes were filed (ex: form 9325). Household members claiming no income may be required to bring an IRS tax transcript or a verification of their non-filing status. You may contact the IRS at (800) 908-9946. The application also requires proof of citizenship (birth certificates, Social Security cards, etc.) and Social Security numbers and birthdates for all household members. A current gas and electric bill is needed, even if the utility is in someone else’s name. Those that heat with bulk fuel must know the size of their bulk fuel tank(s). For renters, the landlord’s name, street address, and phone number are required. Households receiving rental assistance must provide their most recent housing assistance agreement. If you do not provide all required documentation, your application will remain incomplete until sufficient documentation is provided.

If you have zero income or the income provided is below the income threshold, additional documentation will need to be provided to prove the ability to exist. If you have had zero income for two or more years, a tax transcript or non-filing tax transcript will be required.

Customers not receiving the standard Social Security amounts will be required to provide their award letter, with social security statement on the letter and the calculation page, showing you are not receiving the standard amount.

Proof of address may be requested for individuals no longer living in the home from a prior application.

If you are behind on bills, you must bring copies of the bills you are behind on.

Households with a member, who is classified as permanently and totally disabled, must provide proof of disability at the time of the interview. Acceptable documentation includes either a doctor’s statement or income received because of disability (SSDI, SSI, VA Pension, VA Disability, Workers’ Compensation, etc.).

If you are completing an application on someone’s behalf, you must provide a notarized statement, power off attorney, or a legal guardian document.

Any household that declares that there is no household income other than assistance from family or friends must provide a letter signed by the family member or friend that has been providing assistance. This letter must be signed and dated with the person providing the assistance’s name, address, and phone number and contain current assistance information (amount and frequency). For detailed guidelines, visit www.caaofcc.org.

Any information provided by customers will be retained and may be shared with the utility companies.

Applications for PIPP and HEAP can be filled out online at www.energyhelp.ohio.gov. Applicants will need to set up an account to complete the online application. Applicants need to ensure required documents are available to upload during the application process.

For information call 330-424-4013.