WVa regulators fine Suddenlink $2.2M over service complaints
CHARLESTON, W.Va. (AP) — West Virginia regulators fined Suddenlink Communications $2.2 million on Wednesday and ordered it to locate a call center in the state following customer complaints about the quality of service. The Public Service Commission opened an investigation last year. Suddenlink, owned by New York-based Altice, provides cable TV, internet and telephone service throughout much of West Virginia and has 133,000 cable customers in the state. The PSC found that Suddenlink ignored thousands of customer complaints, reduced the number of full-time employees, intentionally ...