CAA taking applications for Winter Crisis Program

LISBON — The Community Action Agency of Columbiana County (CAA) will be taking applications for the Winter Crisis Program from Nov. 1, 2018 through March 31, 2019, at the Lisbon office located at 7860 Lincole Place (rear). Appointments can only be made by calling the automated scheduling system at 1-844-493-1198 beginning Oct. 29. Homebound and seniors 60 years and older may call 330-424-4013 for appointment assistance.

Walk-in applicants will be taken on a first come, first serve basis from Nov. 1-13 beginning at 8 a.m., with the exception of Nov. 12 , as we will be closed to observe Veteran’s Day. We will stop taking walk-ins once the maximum number of daily appointments has been reached. We experience a high volume of applications during the beginning of the Winter Crisis Program and seating is limited and the wait time to be seen can be longer. CAA does not allow customers on the property between the hours of 8:30 p.m. to 6 a.m. Plan accordingly.

We will also be taking walk-ins during a HEAP Super Saturday event on Nov. 17 for those unable to come during weekdays. This event will also be on a first come, first serve basis beginning at 8 a.m. Beginning on Nov. 14, a limited number of walk-ins will be seen starting at 8 a.m. on a first come, first serve basis with scheduled appointments beginning at 9.

Assistance is provided once during the season to low income households that have had utilities disconnected, face a shut off, or heat with bulk fuel and have a tank that is at 25 percent or less of its capacity. The program can assist with home heating fuel, propane, wood, coal, regulated and unregulated utilities.

Documentation needed: proof of income for the past 30 days for all members of the household who are 18 years or older. This includes proof of disability, child support, wages, Social Security income, pensions, cash assistance, OWF, TANF, odd jobs, self employment, utility assistance check, etc. Households with odd jobs, self employment, and seasonal work (ex: bus drivers, teachers, landscaping, construction, etc) must provide 12 months of income. Households that have odd jobs and/or self employment must also provide the most recent IRS tax transcripts. Household members claiming no income may be required to bring an IRS tax transcript or a verification of their non-filing status. You may contact the IRS at 1-800-908-9946. The application also requires birth certificates or Social Security cards and birthdates for all household members, as well as a photo ID for the primary applicant. A current gas and electric bill is needed, even if the utility is in the landlord’s name. A lease agreement or rent receipt is required when applying along with the landlords name, address, and phone number. All households receiving rental assistance must provide the most recent HAP agreement. If you do not have the required documents during your appointment, your application will remain incomplete and you will be given a return appointment date to bring all missing documentation. Households with a member who is classified as permanently and totally disabled must provide proof of disability at the time of the interview. Acceptable documentation includes: award/benefit letter, bank statement with deposit amount, copy of the check, printout from social security office, Medicare part D, most recent IRS form SSA 1099 box 3, or IRS form 1040.

Making an appointment may not stop a pending disconnection. Appointment holds take up three business days.

Any household that declares there is no household income other than assistance from family or friends must provide a letter signed by the family member or friend that has been providing assistance. This letter must be dated with the person providing the assistance’s name, address, and phone number and contain current assistance information. If there are any loans from family or friends, you must provide the loan amount, payment plan, and the loan must be notarized. For detailed guidelines visit

If a household does not bring the required information to complete the application, they will be required to schedule another appointment or bring the information back during walk-in hours.

Any information provided by customers will be retained and may be shared with the utility companies.

Applications for State HEAP can be completed through March 31, 2019. Applications are available at post offices, libraries, and utility companies throughout Columbiana County. These applications must be mailed directly to the address listed on the application. Additional information can be found at or by calling toll-free at 800-282-0880.

Applications for PIPP and HEAP can be filled out online at Applicants will need to set up an account to complete the online application. Applicants need ensure required documents are available to upload during the application process. Winter Crisis applications can be started but cannot be completed online. All Winter Crisis applicants must have a face-to-face interview with an adult household member, 18 years of age or older.