CCDJFS system conversion

LISBON — The Public Assistance Department of the Columbiana County Department of Job and Family Services will be converting to a new statewide computer eligibility system beginning at 6 p.m. Wednesday, Aug. 22, until 7 a.m. Tuesday, Aug. 28.

The agency will remain open during this period, but workers will be unable to process any applications or case transactions or answer any questions concerning eligibility or benefit information.

The self-service computer portal will also be unavailable during this time.

Customers may submit paper applications however the eligibility process will not be able to be completed until the system is back in operation on Aug. 28.

The self-service portion of the Interactive Voice Response (IVR) system will still be online for callers to hear their benefits summary. The Medicaid Consumer Hotline will field all Medicaid renewal calls and report those calls to the county when the system is operational. Medicaid consumers who receive a Fee for Service (FFS) card may experience a 1-3 day delay in receiving their September 2018 cards as a result of the system outage.

Contact the agency at Columbiana — with questions.