CALCUTTA - The May 15 storm that brought golf ball-sized hail to the area also brought a flood of roofing contractors offering to repair the damage left in the storm's wake. With horror stories of fly-by-night contractors going around, selecting a trusted company to trust with roof, siding and gutter repairs can be difficult.
With nearly two decades of roofing experience and a proven track record of customer satisfaction, Bella Construction & Development Inc. is committed to delivering a quality product and customer service experience from the beginning of a project, to its completion and beyond.
Bella Construction recently opened an office on St. Clair Avenue in East Liverpool to better serve the needs of its Eastern Ohio customers. Originally opened in North Huntingdon, Pennsylvania, in 1996, Matt Bell, owner and president, said Bella Construction had been eyeing an Ohio location for some time prior to May's severe weather.
Bella Construction & Development recently opened a new office at 16813 St. Clair Ave. Staffed by seven experienced customer service representatives who are ready to work with you and your insurance company throughout the property restoration process, Bella also has three certified and insured roofing teams that get the job done right the first time. (Photo by Devin Bezeredi)
Bell says expanding into the state was a natural move for his company.
For close to two decades Bella Construction has kicked off each building season by taking part in home and garden shows at the David Lawrence Convention Center in Pittsburgh. These shows have always yielded a significant number of jobs and customers from eastern Ohio and western Pennsylvania, says Bell.
With a large number of roof repair request coming in from area homeowners following the May hail storm, Bell said the time was right to expand the company's operations into the area.
Located in Suite 403 at 16813 St. Clair Ave., next to Mary's Pizza, Bella Construction's East Liverpool office is staffed with seven trained customer service representatives and a secretary - all devoted to serving the needs of the company's Ohio customers. Bell says his customer service team is big enough to meet the demands of the recent influx of roofing projects, but small enough to still take time to learn about each individual homeowner and project.
Bella Construction has years of experience of working with customer's insurance companies. Bell estimates that 80 percent of the work his company does is insurance work related to storm damage.
Once you call Bella, the company's experienced storm damage teams begin with a no-pressure initial inspection. At all points throughout the inspection process, teams keep an open line of communication with the homeowner, reporting damage as they discover it. Communication and customer service is at the heart of Bella Construction's business philosophy, says Bell.
Next, with the customer's authorization, inspectors will bring the damage evidence to the insurance company. They'll arrange a meeting with the customer's insurance company and adjuster to review what Bella's storm damage professionals found during the inspection process. All of this is done in a timely fashion to insure all insurance deadlines are met, and, better still, it comes at no cost to the customer.
Bella Construction then reviews the insurance company's loss detail summary to make sure it's accurate and contains all the material need to comply with all the current building codes. When it's time to sign the contract with Bella, customer representatives will thoroughly explain the contract and the different material options available. There's no pressure and nothing to hide with Bella. Bell says his company operates on a simple, straightforward way.
"Do what you say you're going to do and there will be no problems," says Bell.
Once a contract is signed with Bella, customers can rest easy knowing certified and insured roofing, siding and seamless gutter installation teams will get the job done right the first time.
Bella Construction prides itself on credentials that include certification from the vinyl siding institute, Mastic-certified siding installers, IKO Shingle's Storm Shied installers, and Certainteed roofing Select Shingle Masters installers. In additon, Bella Construction is a Union metal preferred contractor, Mastic Dream House Certified and has three HAAG certified residential roof inspectors on staff. Certifications literally cover nearly an entire wall at Bella's East Liverpool office.
Bell says having crews certified in so many different areas of roof, siding and gutter installation is beneficial for both his company and material manufacturers. Bella's installation crews gain added expertise while the manufacturers get the peace of mind of knowing the product is being properly installed. With three installation crews on the ground, customers can count on Bella Construction & Development getting restoration work done in a timely manner.
All customers need to do is pay the insurance deductible to get the property restored to the condition it was in before the damage happened. Bella will even contact the insurance company for final payment so customers don't have to pay out of pocket and get reimbursed later.
Bella Construction & Development believes the best advertising comes from satisfied customers, says Bell. When the job is complete they offer 2 years warranties on workmanship along with the manufacturer's warranties.
"We're here to support our customers in the longt erm," said Bell.
To contact Bella Construction & Development Inc. call 330-932-0711, stop by at 16813 St. Clair Avenue, Suite 403, or visit the website at mybellaroof.com.