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Business briefs

November 18, 2012
The Review

New hours for Social Security office

EAST LIVERPOOL - Effective Nov. 19, Ohio Social Security offices will be open to the public 9 a.m. to 3 p.m. Monday-Friday-a reduction of 30 minutes each weekday.

In addition, beginning Jan. 2, 2013, offices will close to the public at noon every Wednesday.

While agency employees will continue to work their regular hours, this shorter public window will allow them to complete face-to-face interviews and process claims work without incurring the cost of overtime. The significantly reduced funding provided by Congress under the continuing resolution for the first six months of the fiscal year makes it impossible for the agency to provide the overtime needed to handle service to the public as it has done in the past.

In addition, on Nov. 23, the day after Thanksgiving, all Social Security field offices will be closed to the public. As we did last year, employees working that day will focus on reducing backlogged workloads.

Most Social Security services do not require a visit to a local office. Many services, including applying for retirement, disability or Medicare benefits, signing up for direct deposit, replacing a Medicare card, obtaining a proof of income letter or informing the office of a change of address or telephone number are conveniently available at or by dialing our toll-free number, 1-800-772-1213. Those who are deaf or hard of hearing may call our TTY number, 1-800-325-0778. Many online services also are available in Spanish at

Huntington rated top in customer satisfaction

COLUMBUS - Small business owners have rated Huntington Bank highest in the nation for customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Small Business Banking Satisfaction Study. The findings rank Huntington highest in overall customer satisfaction among the largest financial institutions in the United States, whose 7,246 customers were surveyed.

Huntington had an overall score of 793 on a 1,000-point scale, up from 767 in 2011, when Huntington ranked second-highest in the nation. J.D. Power's study indicates that Huntington performs particularly well in account activities, product offerings, fees and account information. Overall satisfaction among small business banking customers averaged 736 in 2012, reflecting a 19-point increase from 2011.

"Huntington is delighted to have received this positive recognition from an independent and highly authoritative organization, such as J.D. Power and Associates," said Mary Navarro, Huntington's retail and business banking director. "Customer satisfaction is at the core of what we do every day. We thank our customers for their loyalty, and our colleagues, whose highest priority is engagement with our customers."

J.D. Power's ranking comes on the heels of Huntington's recognition as the third-largest lender in the country by the U.S. Small Business Administration (SBA) for total loans. Huntington also ranks as the No. 1 SBA lender in its markets for both total loans and dollars lent.

Huntington Bank names regional president

PITTSBURGH - Huntington Bank has named Susan (Susie) Baker Shipley president of its Western Pennsylvania and Ohio Valley region. Shipley joins Huntington from The Royal Bank of Scotland/Citizens Bank where she was head of global trade finance for North America.

In her new role, Shipley will lead the commercial business segment, and orchestrate business development and service activities among all of Huntington's businesses in the region, while deepening the bank's community relationships. She will report to Jim Dunlap, Huntington's regional and commercial banking director.

"Susie has broad banking experience in the local, national and international markets," said Dunlap. "A Pittsburgh native, Susie knows the diverse industries of the area and is committed to help local businesses. This knowledge and her strong banking background will enable her to drive Huntington's ongoing growth. Susie's deep ties in the Pittsburgh community through her long history of supporting dozens of organizations will also help her to expand Huntington's community relationships."

"I am delighted to join Huntington, which is one of the best regional banks in the country," said Shipley. "I have admired Huntington's investment in Western Pennsylvania and the Ohio Valley. I look forward to joining an organization that shares my values and commitment to the community."

Shipley will succeed David Hammer, who has chosen to leave Huntington to pursue other interests. "Dave has done an excellent job raising Huntington's profile in Pittsburgh," said Dunlap. "We thank him for his diligent work and wish him well in his new pursuits."

At Citizens, Shipley led all aspects of the global trade finance business in the U.S. and Canadian markets across all RBS and Citizens Bank client sectors. Shipley first joined Citizens in 2002 as managing director of domestic and international cash management.

Prior to joining Citizens, Shipley worked for 14 years at PNC Bank in various management positions, ending her career there as deputy group head of PNC global services and head of the strategic partners business in its treasury management division.

Earlier this year, Shipley was recognized by the Pittsburgh Business Times as a 2012 Women in Business Award Winner for outstanding contributions and service to the community.

Homer Laughlin website wins award

CRANBERRY TWP, Pa. - MarketSpace Communications, a full-service branding agency based in Cranberry Township, was recently recognized by the International Association of Business Communicators (IABC)/Pittsburgh at its 33rd Annual Golden Triangle Awards. This year's event was held at the DoubleTree by Hilton on the evening of September 27, and seeks to honor excellence in communications in southwestern Pennsylvania.

MarketSpace received an Award of Excellence for its development of a new website for Homer Laughlin China Co., manufacturer and distributor of the world-famous Fiesta china. This comprehensive effort included a two-part approach of functionality and design, including enhanced site architecture and navigation, improved search capabilities and a new aesthetic look and feel. Since the new website's implementation, the manufacturer has received an outpouring of positive feedback and visits to the site and page views have increased significantly.

View the website at



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