Frequently Asked Questions
I have something that I think would be interesting for the newspapers, how do I get it published?
A Virtual Newsroom has been created to make it easy for readers to submit information in dozens of categories. Suggestions and samples are available of the site to make it easy to get your information to us. You can also submit photos to us directly from the Virtual Newsroom.
How often is the Web site updated?
The site is updated daily with the local news content from The Review. The site is also updated through the day when news happens. Look for the "Breaking News" bar at the top of each page of the site.
Does the Web site have an archive?
Yes, readers can read stories from the last several weeks, Past days stories are listed below the current ones on the index pages from news, sports, business and all other categories of news on our site. Readers can also use the search feature located at the top of the left column on the home page.
Is the whole newspaper online?
No, the newspaper and the Web sites are not meant to be identical resources. The newspaper contains many features and stories not found on the Web site. Conversely, the site has resources not available in print. This includes special sections; up-to-the-moment weather information, AP Video and an online poll.
How many people use reviewonline.com site?
Each month more than people view more than 500,000 pages on the site, making it one of the most popular news sites in the area.
What payment options are available to subscribers?
Direct payment to The Review by credit card, check or money order is the most convenient method of payment. Carrier billing is another popular payment method. Also, automatic credit card renewal is available. You can also subscribe by clicking on the link at the top of the page. Chose the Easy Pay option and we will get your paper started and bill you your credit card each month.
Can I have my newspaper delivered by a certain time?
Our target time for delivery is 6 a.m. Monday through Saturday and 7 a.m. on Sunday. Among the factors effecting delivery times are late breaking news, weather and the size of the newspaper.
What is the name and telephone number of my carrier?
The carrier's name and phone number is not available to the customer service agents. The carrier is identified by a route number. A message can be left with a district manager for the carrier to contact a customer regarding a billing or delivery problem.
What promotions are currently being offered?
Please call the circulation department at 330.385.4545 Ext. 115 or 1.888.559.6112 Ext. 115 to find out what offers are available to new subscribers.
Why are my credits not showing up on my bill?
The credit amount does not show up on the billing statement. The credit is reflected in the subscription paid "thru" date being extended.
When can I speak to someone in the circulation department?
For subscription or remittance information, please call 330.385.4545 Ext. 115 or 1.888.559.6112 Ext. 115 (Monday through Friday 8 a.m. to 5 p.m., Saturday 6 a.m. to 10 a.m. and Sunday and holidays 6 a.m. to 10 a.m.
Why did delivery continue after my money ran out?
Delivery continues unless we are notified. Most subscribers enjoy the subscription and choose to continue the service after the initial subscription expires.
Why can't I speak directly with the carrier or district manager?
The district managers and carriers are often in the field delivering newspapers. A message can be left for either the carrier or the district manager who will contact you by telephone as quickly as possible.
A Virtual Newsroom has been created to make it easy for readers to submit information in dozens of categories. Suggestions and samples are available of the site to make it easy to get your information to us. You can also submit photos to us directly from the Virtual Newsroom.
How often is the Web site updated?
The site is updated daily with the local news content from The Review. The site is also updated through the day when news happens. Look for the "Breaking News" bar at the top of each page of the site.
Does the Web site have an archive?
Yes, readers can read stories from the last several weeks, Past days stories are listed below the current ones on the index pages from news, sports, business and all other categories of news on our site. Readers can also use the search feature located at the top of the left column on the home page.
Is the whole newspaper online?
No, the newspaper and the Web sites are not meant to be identical resources. The newspaper contains many features and stories not found on the Web site. Conversely, the site has resources not available in print. This includes special sections; up-to-the-moment weather information, AP Video and an online poll.
How many people use reviewonline.com site?
Each month more than people view more than 500,000 pages on the site, making it one of the most popular news sites in the area.
What payment options are available to subscribers?
Direct payment to The Review by credit card, check or money order is the most convenient method of payment. Carrier billing is another popular payment method. Also, automatic credit card renewal is available. You can also subscribe by clicking on the link at the top of the page. Chose the Easy Pay option and we will get your paper started and bill you your credit card each month.
Can I have my newspaper delivered by a certain time?
Our target time for delivery is 6 a.m. Monday through Saturday and 7 a.m. on Sunday. Among the factors effecting delivery times are late breaking news, weather and the size of the newspaper.
What is the name and telephone number of my carrier?
The carrier's name and phone number is not available to the customer service agents. The carrier is identified by a route number. A message can be left with a district manager for the carrier to contact a customer regarding a billing or delivery problem.
What promotions are currently being offered?
Please call the circulation department at 330.385.4545 Ext. 115 or 1.888.559.6112 Ext. 115 to find out what offers are available to new subscribers.
Why are my credits not showing up on my bill?
The credit amount does not show up on the billing statement. The credit is reflected in the subscription paid "thru" date being extended.
When can I speak to someone in the circulation department?
For subscription or remittance information, please call 330.385.4545 Ext. 115 or 1.888.559.6112 Ext. 115 (Monday through Friday 8 a.m. to 5 p.m., Saturday 6 a.m. to 10 a.m. and Sunday and holidays 6 a.m. to 10 a.m.
Why did delivery continue after my money ran out?
Delivery continues unless we are notified. Most subscribers enjoy the subscription and choose to continue the service after the initial subscription expires.
Why can't I speak directly with the carrier or district manager?
The district managers and carriers are often in the field delivering newspapers. A message can be left for either the carrier or the district manager who will contact you by telephone as quickly as possible.